This Privacy Policy explains how Tellez Towing collects, uses, and protects information when you visit our website, request a quote, contact us, or use our towing and roadside assistance services.

1. Information We Collect

We may collect information that you provide directly to us when you request service, submit a form, call us, email us, or otherwise communicate with Tellez Towing.

Depending on how you interact with us, this information may include:

• Your first and last name
• Email address
• Phone number
• Pickup location
• Towing destination
• Preferred service date and time
• Vehicle year, make, and model
• Type of towing or roadside service requested
• Information you provide in messages, calls, or service requests

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through standard website technologies.

This information may include your IP address, browser type, device type, operating system, referring website, pages viewed, approximate geographic area, and information about how you interact with the website.

This information is generally used to maintain the website, understand how visitors use it, improve performance, and protect against fraudulent or malicious activity.

3. How We Use Your Information

Tellez Towing may use the information we collect to:

• Respond to towing and roadside assistance requests
• Provide quotes or service information
• Contact you regarding your service request
• Coordinate pickup locations and towing destinations
• Schedule and provide requested services
• Process or document payments and transactions
• Respond to questions or customer service requests
• Improve our website and services
• Prevent fraud, misuse, or security issues
• Comply with legal and regulatory requirements

4. Phone Calls and Text Messages

If you provide your phone number, Tellez Towing may use it to contact you regarding a quote, service request, vehicle location, driver arrival, towing destination, payment, or other matters related to the service you requested.

Message and data rates may apply to text messages depending on your mobile carrier and service plan.

Providing your phone number for a service request does not automatically enroll you in unrelated promotional text messages.

5. How We Share Information

We may share information when reasonably necessary to provide or support our services.

This may include sharing limited information with service providers that assist with website hosting, communications, payment processing, analytics, technology support, or other business operations.

Information may also be shared when necessary to comply with applicable law, respond to a lawful request, protect the rights or safety of Tellez Towing or others, investigate fraud, or enforce our agreements.

We may also provide information to a repair facility, dealership, property owner, insurance provider, roadside assistance provider, or other third party when necessary to complete a service requested or authorized by you.

6. Sale of Personal Information

Tellez Towing does not sell personal information for monetary compensation.

Certain website technology or analytics services may collect information through cookies or similar technologies when those services are enabled on our website.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support basic website functionality, remember preferences, understand website traffic, improve performance, and help protect the website from misuse.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Third-Party Services

Our website may use third-party services for functions such as website hosting, maps, analytics, spam prevention, payment processing, scheduling, or communications.

These third parties may collect or process information according to their own privacy policies. Tellez Towing is not responsible for the privacy practices of third-party websites or services that we do not control.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.

11. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information that you have provided to us, subject to applicable legal requirements and exceptions.

We may need to verify your identity before processing certain privacy-related requests.

12. California Privacy Rights

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Depending on the law and whether it applies to Tellez Towing, these rights may include the ability to request information about personal information collected, request correction or deletion, or exercise other privacy rights provided by law.

Tellez Towing will not discriminate against you for exercising privacy rights available to you under applicable law.

13. Children’s Privacy

This website and our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Once you leave the Tellez Towing website, the privacy practices of the third-party website or service will apply. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact Tellez Towing using the contact information provided on this website.

Last updated: September 26, 2026